Shipping & Delivery Policy

A L Kangaroo Private Limited delivers parcels within cities for businesses that book through JewelXpress or our API. We do not sell goods; we deliver what our business clients hand over to us.

1. Where we deliver

We deliver within the cities and pincodes where we have Field Executives. Check a pincode in JewelXpress before you book, through the serviceability API, or by calling us.

2. Delivery times

These are targets, not guarantees. Traffic, weather, closed roads and events outside our control can delay a delivery. The live ETA in tracking is the best estimate at any moment.

3. Pickup

• A Field Executive near your store is assigned when you book, or shortly before the packing time you set.
• Keep the parcel packed and sealed in a transparent tamper-proof outer bag.
• Share the pickup OTP with the Field Executive only at the moment of handover.

4. Delivery

• The parcel is handed over only to the customer at the address, against the delivery OTP.
• Each delivery is recorded with the time and location of the OTP check and a photo proof.
• For COD orders the Field Executive collects the amount shown on the order before handing over the parcel.

5. Failed delivery

If the customer cannot be reached, is not at the address, refuses the parcel or does not share the OTP, the Field Executive tries again. Hyperlocal orders get up to 2 delivery attempts. If delivery still fails, the parcel is returned to your store against the return OTP, and you are told at each step.

6. Tracking

Follow every order live in the JewelXpress panel and app. Your customer can follow it on a tracking link, and API partners get a webhook for every status change.

7. Charges

Delivery charges depend on the service, the distance and your monthly volume, and follow your rate card plus GST. Contact sales for the rate card for your city. Cancellations and returns are covered in the Refund & Cancellation Policy.